Terms & Conditions

AUSTRALIAN CUSTOMERS:

All orders are sent using Australia Post Express post service.
A flat postage and handling charge of $12.00 applies to all orders regardless of how many items are purchased. If you require two different delivery addresses you will need to place two separate orders, which will incur two separate delivery fees.
You should receive your order within approximately 3-7 working days, however it's often faster than this.
(However if you are in a remote area, your delivery could take up to two weeks.)

Please note that we are not able to adjust the delivery address once an order has left our warehouse.

Your order will be shipped once your payment has been approved and the delivery/billing address has been verified.

Please email us at: info@durance.com.au for any additional enquires

INTERNATIONAL CUSTOMERS:

We are unable to dispatch to international addresses. Please contact your local Durance distributor.

PRICING POLICY

All prices shown are in AUD
A charge of 10% GST is included in the retail price shown

Please email: payments@durance.com.au for further enquiries

RETURNS, EXCHANGES and CANCELLATION OF ORDERS

In the unfortunate event that an item arrives damaged through the delivery process, please email us at info@durance.com.au to organise for the item to be returned and a replacement organised. Damaged goods must be returned within 7 days and only once an approval code has been issued. We must be notfied within 7 days of any problems with your delivery.

If you request to return an item please email us at orders@durance.com.au to receive authorization. You must return the product in its original, resalable condition including the packaging within 2 days of receipt of authorisation.

We will credit your return using the same method of payment but excluding the incurred freight charges.

If an order has been dispatched from our warehouse it can not be cancelled. Please email us immediately if you wish to cancel your order.

Please email orders@durance.com.au for any queries

PLACING AN ORDER

Placement of an order constitutes your agreement of these Terms and Conditions. Durance will confirm your order by email. You will receive confirmation that your order has been processed. Orders will not be dispatched until payment in full has been received.

ACCURACY OF INFORMATION

We attempt to be as accurate as possible when describing our products and services on this site, however, to the extent permitted by applicable law, we do not warrant that the product or service descriptions, colours, information or other content available on the site are complete or error-free.

SECURITY

Durance believes that the responsible use of personal information collected on our website is critical to our reputation and resultant success. We want you to shop online at Durance with complete confidence. We have therefore created the following security system for our customers using PayPal.

In order to maintain security of this information, PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

For the purpose of processing your order, we may disclose your details to our payment gateway service provider and courier companies. We may disclose your details where required by law to government or regulatory authorities.

For further information about Privacy Law visit www.privacy.gov.au

PRIVACY

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We will never store your financial details and we take the minimum amount of personal information possible to process your enquiries and with your consent we may use that information subsequently to keep you informed of our latest deals. You are free to withdraw your consent at anytime should you wish to stop receiving information from Durance.

APPLICABLE LAW AND JURISDICTION

www.durance.com.au is developed in Victoria, Australia therefore all purchases are subject to the laws of the Commonwealth of Australia, and where applicable the state of Victoria. Use of this site will be in accordance to the jurisdiction of the courts of Victoria and Australia.

DISCLAIMER

The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current.

COPYRIGHT

All content on this site, including text, icons, graphics, etc are the property of Mediterranean Markets and are protected by Australian and International Copyright law. No part or portion of this site may be copied.